6 Reasons Your Call Center Should Introduce a Unified Agent Desktop



Greg Levin
05/06/2014

Every 30 seconds, a contact center agent somewhere breaks a hand after punching a computer monitor. Only YOU can prevent shattered knuckles. How? By providing agents with a desktop that actually allows them to do their job and take care of customers. Unfortunately, such a desktop isn’t what’s gracing the workstations in most contact centers. According to recent industry research: More than one in three companies cite disconnected and complex agent desktops as a key obsta...
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