With its gray walls, isolating cubicles, uncomfortable workstations and rigid seating assignments, the stereotypical contact center is certainly not a beacon of hospitality. It is not the engaging environment agents want to call home.
Given the crucial connection between agent engagement and customer satisfaction, the traditional center is thus a poor fit for the era of customer centricity. It is imperative to make a transformation.
This transformation is not merely about making the lights brighter or seats more comfortable. It is about re-imagining the very idea of the workspace. It is about turning the workspace into a source of empowerment.
This special report empowers the transformation. Topics include:
- Reasons why the contact center workspace is an urgent strategic priority
- 4 ways workspace design is crucial to the agent experience
- 3 ways a great workspace increases customer satisfaction
- 6 steps to a more customer-centric, more agent-centric contact center environment