Special Report: The Future of Contact Center Workspaces

How to create a more engaging environment for contact center agents

Brian Cantor

future of contact center

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With its gray walls, isolating cubicles, uncomfortable workstations and rigid seating assignments, the stereotypical contact center is certainly not a beacon of hospitality.  It is not the engaging environment agents want to call home.

Given the crucial connection between agent engagement and customer satisfaction, the traditional center is thus a poor fit for the era of customer centricity.  It is imperative to make a transformation.

This transformation is not merely about making the lights brighter or seats more comfortable.  It is about re-imagining the very idea of the workspace.  It is about turning the workspace into a source of empowerment.

This special report empowers the transformation. Topics include:

  • Reasons why the contact center workspace is an urgent strategic priority
  • 4 ways workspace design is crucial to the agent experience
  • 3 ways a great workspace increases customer satisfaction
  • 6 steps to a more customer-centric, more agent-centric contact center environment