Special Report: The Future of Contact Center Workspaces

With its gray walls, isolating cubicles, uncomfortable workstations and rigid seating assignments, the stereotypical contact center is certainly not a beacon of hospitality.  It is not the engaging environment agents want to call home.

Given the crucial connection between agent engagement and customer satisfaction, the traditional center is thus a poor fit for the era of customer centricity.  It is imperative to make a transformation.

This transformation is not merely about making the lights brighter or seats more comfortable.  It is about re-imagining the very idea of the workspace.  It is about turning the workspace into a source of empowerment.

This special report empowers the transformation. Topics include:

• Reasons why the contact center workspace is an urgent strategic priority
• 4 ways workspace design is crucial to the agent experience
• 3 ways a great workspace increases customer satisfaction
• 6 steps to a more customer-centric, more agent-centric contact center environment