We are excited to feature Mastercard’s EVP of Global Customer Care, Lance Gruner, on our main stage at CCW Vegas! Mastercard created Lance’s role because of their recognizing the importance of customer experience to maintain competitive advantage in an increasingly commoditized industry.
CCW principal analyst Michael DeJager spoke with Lance about his role at Mastercard and how he has elevated the role of customer care across the organization.
If would like a copy of the interview sent directly to you, please email us at info@customermanagmentpractice.com.