Organizations across industries are constantly working to understand if and how the personalization desired by customers can be achieved using machine-accelerated customer service technology. But while many organizational leaders are working to prioritize automation integration, others still are struggling to identify where the empathetic, emotive nature of the human experience fits into a landscape that is in some ways more technology-driven than ever.

In this how-to guide from CCW Digital and SharpenCX, you will learn:

• How to prioritize human connection in the contact center while strengthening automated CX operations
• Ways to transform agent workflow concerns into opportunities for employee engagement and empowerment
• What customers want when engaging with AI, and how your organization can give them ownership of their journey through automation