AI-Powered Quality Assurance at Scale: Anna evaluates 100% of customer interactions with emotionally intelligent scoring—analyzing tone, intent, and behavior to drive measurable improvements in quality, compliance, and performance.-Actionable Conversational Intelligence: Unified analytics across compliance, coaching, and CX outcomes help teams prioritize the most critical conversations, accelerate agent development, and reduce operational risk.-Predictive Coaching & ROI Insights: Anna goes beyond reporting—delivering real-time alerts, predictive modeling, and behavior-based coaching that transforms raw interactions into business impact.