September 24-26 | Chicago Marriott Downtown Magnificent Mile | Chicago, IL
Solution Providers
CCW Healthcare Exchange
2025 Solution Providers
Anna® powered by TPG Inc.
Website: https://tpginc.com/
AI-Powered Quality Assurance at Scale: Anna evaluates 100% of customer interactions with emotionally intelligent scoring—analyzing tone, intent, and behavior to drive measurable improvements in quality, compliance, and performance.-Actionable Conversational Intelligence: Unified analytics across compliance, coaching, and CX outcomes help teams prioritize the most critical conversations, accelerate agent development, and reduce... Read More
Amazon Web Services (AWS)
Website: aws.amazon.com
Since 2006, Amazon Web Services has been the world's most comprehensive cloud platform with over 240 services across 36 regions. Among these, Amazon Connect transforms contact centers by delivering first-party AI across all channels, enabling seamless customer experiences without cost constraints. Organizations implementing Amazon Connect automatically benefit from continuous AI... Read More
BPA Quality
Website: https://bpaquality.com/
BPA Quality is your specialized partner for elevating contact center performance, compliance, and customer experience.Science-Backed Quality Monitoring – Expert-led evaluations aligned with CSAT, FCR, and KPIs to deliver actionable insights that drive measurable results.EvalidateQA Platform – Scalable, psychometric-backed QA software combining human expertise with powerful analytics for data-driven decision-making.Training &... Read More
Buwelo
Website: https://buwelo.com/
Nearshore/offshore contact centers with some of the LOWEST ATTRITION RATES in the industry. Invest in a remote team that stays with you for years, not months. PCI, SOC2 & ISO27001 certified. Read More
Call Center Power
Website: callcenterpower.com
Call Center Power helps organizations improve customer experience and reduce operational costs by modernizing their call center strategy. We specialize in outsourcing, consulting, and technology enablement—delivering tailored solutions that solve staffing challenges, optimize performance, and streamline legacy systems. Whether you're scaling up, navigating seasonal demand, or transforming service delivery, Call... Read More
Clear Harbor
Website: clearharbor.com
Clear Harbor is dedicated to protecting and enhancing your brand’s customer experience (CX) while optimizing costs. Unlike traditional offshore outsourcing that can compromise service quality, our nearshore solution aligns with your brand and CX standards. Through effort-reducing strategies and brand-centric agent training, we ensure consistent, high-quality interactions that reflect your... Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
Comet Health
Website: comethealth.ai/
Comet by Innovaccer is the leading AI-powered healthcare access platform, helping major health systems turn contact centers into intelligent, revenue-driving hubs. It intelligently deflects, triages, and escalates calls across every channel and automates scheduling, referrals, insurance verification, and inquiries 24/7 via web, mobile, SMS, and voice. With one adaptive, AI-powered... Read More
First Class Connection
Website: firstclassconnection.net/
Equipping Organizations for a Transformative Customer Experience. We support organizations in navigating digital transformation with tailored solutions. Our expert team is with you every step of the way, from solution selection to seamless implementation, ensuring you achieve greater impact and quicker returns on investment. We’ll help you explore the best... Read More
Five9
Website: http://www.five9.com
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human... Read More
Genesys
Website: www.genesys.com
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to... Read More
Here™
Website: https://www.here.io/
The enterprise browser that makes customer support easy. HERE Enterprise Browser unifies all your existing applications into a Single Pane of Glass, and empowers your agents to provide better customer experiences by spending less time finding information across different apps and more on delivering best-in-class service. Supercharge workforce productivity, enterprise... Read More
Laivly
Website: https://laivly.com/
Laivly powers modern contact centers with Sidd Duo, a real-time agent co-pilot that guides workflows, surfaces knowledge, and auto-summarizes every interaction. For digital channels, Sidd Solo resolves high-volume intents end-to-end with configurable guardrails and seamless human-in-the-loop. Paired with Intercept and platform tools for deflection, QA, and analytics, Laivly deploys fast... Read More
Liveops
Website: http://www.liveops.com
Flexible, on-demand customer service powered by a global network of highly skilled, remote agents—scalable for seasonal spikes, product launches, and ongoing support.Tech-enabled service delivery combining AI-driven tools, workforce automation, and real-time performance insights to improve efficiency and CX outcomes.Consultative partnership model that adapts to client needs, delivering high-quality, cost-effective support... Read More
Observe.ai
Website: https://observe.ai/
Observe.AI: The AI platform built for modern contact centers Observe.AI, the AI platform for contact centers, enables companies to automate, analyze and act on every customer interaction. Built upon our leadership in conversation intelligence, our platform combines advanced capabilities such as Voice AI Agents, Real-time AI, Post-interaction AI, Summarization AI,... Read More
ProcedureFlow
Website: procedureflow.com
ProcedureFlow makes your employees experts
faster. By combining the power of a knowledge base, work flow, and agent
scripting, contact centers can reduce agent effort and provide the best
possible customer experience. ProcedureFlow acts as a training and on the job
support tool for agents, enabling them to start work... Read More
Prosodica
Website: https://www.prosodica.com/
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations. We work with progressive contact center enterprises to address their most challenging operational issues by crafting a more engaging,... Read More
ReflexAI
Website: www.reflexai.com
ReflexAI provides AI-powered conversation simulations and QA tools for contact centers. Our platform helps agents build skills through hyper-realistic practice, improve interaction quality, and streamline QA with real-time analytics. We partner with healthcare, government, and customer service organizations to enhance team performance and outcomes. Read More
Regal
Website: https://www.regal.io/
Regal is a Generative AI CX platform that empowers companies in high-consideration industries to perfect every customer interaction. We drive better sales, support, and retention - with way less effort - in three ways:1) We help you build, test, deploy, and monitor autonomous AI Agents that are low-latency, omniscient, and... Read More
SecureLogix
Website: https://securelogix.com/
SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More
Sinch
Website: https://www.sinch.com/
Sinch's all-in-one cloud contact center helps you improve customer satisfaction and ROI. Read More
Talkdesk
Website: www.talkdesk.com
Talkdesk® is a global AI-powered cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their consumers and create... Read More
TEKsystems Global Services
Website: www.teksystems.com
Amazon Connect with AMPGS® Reimagine CX for Healthcare: TEKsystems Global Services’ Amazon Connect implementation delivers HIPAA-compliant, cloud-native patient communication solutions that integrate with EHR systems, automate workflows, and enhance patient access, satisfaction, and operational efficiency, up to 40% faster scheduling and 30% cost savings while ensuring strict PHI security and... Read More
TeleVox
Website: https://televox.com/
TeleVox is a leading provider of omnichannel digital patient engagement technology. Our solutions are used by more than 7,000 healthcare organizations—from hospitals and health systems to pharmaceutical companies and community health centers—to engage, educate, and empower patients throughout their care journey. Our EHR-integrated platform supports automated, two-way interactions via SMS... Read More
Working Solutions
Website: workingsolutions.com/
With 27 years of success, Working Solutions is a recognized leader in scalable contact center services. Our experts know how to blend artificial intelligence for routine tasks with intelligent agents to solve complex issues for the best customer experiences (CX). Fast and fluid, our virtual workforce of sales, service and... Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate is an award-winning Learning + Performance Ecosystem that builds front-line team member skill 2x as fast with half the cost. Read More
