BPA Quality is your specialized partner for elevating contact center performance, compliance, and customer experience.Science-Backed Quality Monitoring – Expert-led evaluations aligned with CSAT, FCR, and KPIs to deliver actionable insights that drive measurable results.EvalidateQA Platform – Scalable, psychometric-backed QA software combining human expertise with powerful analytics for data-driven decision-making.Training & Professional Services – Strategic consulting, coaching, and operational support that transform QA data into improved frontline performance and long-term success.