Laivly powers modern contact centers with Sidd Duo, a real-time agent co-pilot that guides workflows, surfaces knowledge, and auto-summarizes every interaction. For digital channels, Sidd Solo resolves high-volume intents end-to-end with configurable guardrails and seamless human-in-the-loop. Paired with Intercept and platform tools for deflection, QA, and analytics, Laivly deploys fast on your existing stack and delivers measurable gains in KPIs and accuracy.