Journeyfront (Past Sponsor)

Great employee retention, performance, and training all start with great hiring. Get hiring wrong and everything downstream is more likely to go wrong as well.

Journeyfront is an intelligent hiring suite designed to help contact centers build and execute a more efficient/effective hiring process and improve new hire turnover/performance.

We specialize in driving 2 outcome areas:

1) Improving hiring speed/efficiency

2) Improving hiring quality (new hire retention and new hire performance)

Customers using Journeyfront have seen (on average across customers) a 29% reduction in agent turnover and a 33% improvement in agent performance within the first year of the partnership.

They have also seen an improvement of 61% in speed of hiring and 53% in hiring efficiency.

Example tools include:

• Hiring automation and screening tools

• Predictive behavioral assessments that identify the traits of candidates that stay/perform

• Job simulations & automated language tests that test a candidate’s ability to perform key job-related tasks

• Automated resume scoring & analytics that identify and screen for candidate backgrounds that correlate with retention & performance

• Structured interview guides and scorecards that improve hiring decision-making

• Performance/turnover reporting & analytics that tie back to hiring insights