LinkLive

LinkLive is the leading all-in-one, AI-enabled communications and contact center platform, trusted by over 1,200 of the world’s most highly secure organizations to improve the effectiveness of customer-facing teams. LinkLive offers a unified interface for chat, SMS, voice, video and secure mail to industries including finance, healthcare, social assistance, retail, and transportation organizations.

Boost Customer Engagement and Loyalty

Achieve higher customer satisfaction and loyalty with our all-in-one solution. LinkLive’s advanced call management and skills-based routing ensure customers connect with the right team member quickly. Seamless native collaboration features allow easy inclusion of experts or licensed professionals, speeding up issue resolution.

Optimize Workforce Management

Enhance customer engagement and employee satisfaction by having the right staff available at the right time. Our accurate 6-week forecasts, based on historical session data, enable effective scheduling, ensuring optimal staff availability and improved service delivery.

Depend on Robust Security and Responsive

Support The LinkLive platform ensures reliability and security with redundant systems and end-to-end encryption. Compliance with SOC 2, Sarbanes-Oxley, HITRUST r2, and PCI standards guarantees the highest level of data protection. Our dedicated Customer Success team, with an average tenure of 3 years, provides responsive and proactive support, ensuring your needs are met swiftly.

Transform your conversations with LinkLive.