Asia's #1 Regional Customer Contact Event
September 02 - 05, 2025
| Singapore
From Legacy to Legendary CX with IKEA
Executive Boardroom Discussion
Tuesday, 27 June 2023 | Grand Copthorne Waterfront Hotel, Singapore
How does IKEA, the World’s Most Famous Furniture Retailer, plan to stay at the top of their CX game?
Well known for their seamless customer experience, IKEA is at the forefront of innovation from transforming their in-store experience to integrating and embracing omnichannel and digital shopping experiences. As AI and ChatGPT take the world by storm, and customers continue to demand flawless, digitally-enabled experiences, what’s next for this global retail powerhouse?
Hear from Alex Soliman, Regional Customer Care Centre Lead at IKEA, who oversees centres located in Malaysia, Singapore, Thailand, Philippines and Mexico, with 150 agents supporting close to 3,000 interactions everyday across digital, web, social and voice. Explore global and regional trends and actionable insights from Christoph Jourdan, VP, Growth Markets Solutions Consultancy at Sprinklr to equip your team for the future of CX.
Join Sprinklr’s exclusive executive boardroom discussion with IKEA to discover real strategies including:
How does IKEA, the World’s Most Famous Furniture Retailer, plan to stay at the top of their CX game?
Well known for their seamless customer experience, IKEA is at the forefront of innovation from transforming their in-store experience to integrating and embracing omnichannel and digital shopping experiences. As AI and ChatGPT take the world by storm, and customers continue to demand flawless, digitally-enabled experiences, what’s next for this global retail powerhouse?
Hear from Alex Soliman, Regional Customer Care Centre Lead at IKEA, who oversees centres located in Malaysia, Singapore, Thailand, Philippines and Mexico, with 150 agents supporting close to 3,000 interactions everyday across digital, web, social and voice. Explore global and regional trends and actionable insights from Christoph Jourdan, VP, Growth Markets Solutions Consultancy at Sprinklr to equip your team for the future of CX.
Join Sprinklr’s exclusive executive boardroom discussion with IKEA to discover real strategies including:
🎯The CX team of the future: Uniting all customer-facing teams through technology and culture
🎯Work smart, not hard: How to ensure your technology works harder than your contact centre!
🎯The game-changing future of AI for CX: How can unified-AI transform experience as we know it?
🎯 Conversational commerce: Creating opportunities for legendary CX… and revenue!
The metrics behind world famous CX: How IKEA has decreased their SLA, boosted NPS and achieved a 360-view of customers!
🎯Work smart, not hard: How to ensure your technology works harder than your contact centre!
🎯The game-changing future of AI for CX: How can unified-AI transform experience as we know it?
🎯 Conversational commerce: Creating opportunities for legendary CX… and revenue!
The metrics behind world famous CX: How IKEA has decreased their SLA, boosted NPS and achieved a 360-view of customers!
Join us at this executive boardroom to share strategies, learnings, and takeaways with your industry peers.
For more information on this Executive Boardroom Discussion, please contact: Steven.Tang@iqpc.com.sg
Tuesday, 27 June, 2023 |
| 08:50 | Registration |
| 09:00 | Opening & Welcome Address by IQPC |
| 09:05 | Attendee Networking & Introduction |
| 09:25 | Breakfast |
| 09:45 | Opening Address by Spinklr |
| 10:00 | Discussion: From Legacy to Legendary CX with Ikea
|
| 11:10 | Summary of Discussion & Closing Address |
| 11:10 | End of Event |
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Contact us via email at enquiry@iqpc.com.sg.
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