28 - 30 October, 2019 | Royce Hotel Melbourne, VIC

We’re all aware of the shifts toward customer centricity and digital transformation that is critically shaping how we engage with customers, innovate products and services, and achieve sustainable growth. So how do organisations create deeper customer engagement and insights to drive innovation outcomes to become truly customer centred?

Our Design Thinking Community is growing, and that's why we're coming to Melbourne this October! We'll be joined by passionate practitioners and researchers, each using design principles to transform and uplift innovative outcomes. Join us and discover how to embed design thinking to improve product and service innovation, enhance customer centricity and facilitate sustainable growth, to enable data-driven transformation and innovation.

Featured Speakers

Van Dissing

Van Dissing

Director of Customer Journey

BT Financial Group

Cady Wachsman

Cady Wachsman

Design Manager

Uber

Lyle Crombie

Lyle Crombie

Director of Digital Experience, Enterprise Culture, Change & Transformation

Australian Taxation Office

Juca Lopes

Juca Lopes

Experience Design Lead

Airbnb

(USA) Jared Stephens

(USA) Jared Stephens

Design Director (Chief Design Office)

USAA

Sheridan Ware

Sheridan Ware

Chief Information and Technology Officer

Charter Hall

Tobias Puehse

Tobias Puehse

Vice President Innovation

Mastercard Labs Asia Pacific

(Germany) Uli Weinberg

(Germany) Uli Weinberg

Director School of Design Thinking

University of Potsdam (Hasso-Plattner-Institute)

Glyn Thomas

Glyn Thomas

Head of Experience (Digital Transformation)

Greater Bank

Catherine McDonald

Catherine McDonald

Service Designer (Customer & Digital)

City of Casey

Why You’ll Love Design Thinking Melbourne

Gain valuable lessons and insights from leading practitioners and UX researchers across diverse industries to improve and uplift customer experience through human-centred product and service innovation

Spark design-led solutions to enable an innovative and agile workforce through re-envisioning traditional ways of work and collaborative processes!

Brainstorm and strategise on our roundtable discussions and workshops with leading international experts from USAA and Mastercard to drive customer-centred investment and improve ROIs.

Be empowered and inspired by our diverse panel of UX research and design specialists who are leading the future of Design Thinking. You’ll discover best practices to overcoming common pain points in customer engagement and prioritising investment initiatives.

Featuring Key Case Studies

How USAA achieved cost savings of hundreds of thousands of dollars and reduced manual labour to re-allocate critical resources into value-added activities which drive higher ROIs

How Uber is bridging the gap between engineers and designers through frameworks and mentorship that create shared understanding

How Airbnb leverages a multimethod approach to problem framing and ideation that truly place customers at its core of the design process.

How Qantas is applying service design to encourage more environmentally conscious customer behaviour, through their waste reduction challenge initiatives

Design Thinking Playbook

We're delighted to host a selection of 34 pages from the Design Thinking Playbook, authored by Michael Lewrick, Patrick Link, and Larry Leifer

Advisory Board eBook

We spoke with Facebook, USAA, NAB, & Tabcorp to see how they worked to secure buy-in, and have successfully integrated Design Thinking to streamline and optimise product creation.

Presentation Packet

A selection of presentations from the recent Sydney event! Hear insights from Facebook, Australia Post, and Tabcorp,  

Testimonials