28 - 30 October, 2019 | Royce Hotel Melbourne, VIC

Gaetan Germain

Associate Director of Service Design Optus

Conference Day One: Tuesday, 29 October 2019

Tuesday, October 29th, 2019

3:20 PM Ensuring Service Design is in Pace with Agile Innovation

As organisations progress customer experience capabilities, they look to agile delivery practices. In this discussion, Gaetan shares key insights on bridging the gap between existing customer insight capabilities and need for speed to market.

Check out the incredible speaker line-up to see who will be joining Gaetan.

Download The Latest Agenda