Geaten Germain, Senior Manager of Service Design at Optus, will deliver a case study on the work his team are doing in service design to create a more agile way of working.
Allocating designers into their agile squads, and spending no longer than 5 to 9 weeks per project, per designer, Gaetan will discuss the Optus journey. It is here he will explain why understanding where agile works and where it does not is the first step in being able to understand businesses processes for more effective project delivery.
Combining Design thinking and agile to improve outcomes: How to bring thinking and fast delivery together
The role of CX design in agile in complex organisations: How to define an experience vision to create a consistent an effective agile delivery
Merging the business side of thinking with creative thinking: How to create a culture of experimentation in Agile
Check out the incredible speaker line-up to see who will be joining Gaetan.