Government Contact Centre is back! Celebrating 20 years of A/NZ's longest running contact centre event for government services this 20th - 23rd July, in Sydney, we have tonnes of new exciting updates to look forward to: 

• Site Tour Day: 20 July
• Main Conference: 21-22 July
• Workshop Day: 23 July

What's new in 2020: 

1. 30+ speakers across Federal, State and Local Government (Stronger focus on Federal and State Gov)
2. Dedicated Streams focused on: •
   • Digital & Service Innovation (Cloud Service, IVR Innovation, KMS, Automation, Digitization, Self-Service, Data Analytics)
   • Change Leadership & Cross-Department Buy-In (Business Case Development, Workforce Planning, Change Delivery, Quality Analysis & Reporting, Agent Upskilling
3. 3 Brand New Workshops:
   • Securing Leadership Buy-In By Linking Contact Centre Improvement Projects To Broader CX And Digital Strategy
   • Exploring The Value of Chatbots, Virtual Agents & Self-Service In Citizen Service Experiences
   • Enabling Continuous Improvement Through Process Automation & Analytics In Contact Centres Operations
4. 2 International Keynotes from the UK and US

Meet Your 2020 Advisory Board:

• Joan Brierley, Director Service Delivery, Driver and Vehicle Services, Department of Transport WA
• Jonathan Duhig, Human-Centric Transformation - Centrelink Telephony, Services Australia
• James Coorey, Manager Customer Experience & Recreation, City of Canterbury Bankstown
• David Daley, General Manager Customer Engagement, ESSSuper
• Darren Sutton, Associate Director, Healthshare NSW 

Stay tuned for more information to be announced! We'll be releasing the final speaker and program agenda in the coming weeks. Stay updated with us on Linkedin or chat with us to explore team packages and early bird offers.

Explore our 2019 Past Presentation Packet featuring 100+ slides of insights shared by:

• Anglicare
• Department of Education NSW
• Northern Beaches Council

View it Here 

See you soon!

- Gov CC Team