DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITING
THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
22-23 OCTOBER 2024 - MELBOURNE, AUSTRALIA
GovCC: 22nd Annual Customer Contact Week for Government Blog
GovCC is Back for its 20th Year Celebration!
Announcing the return of A/NZ's longest running contact centre event for government services, this 20th - 23rd July, in Sydney. We have tonnes of new exciting updates this...
Queensland Urban Utilities: Improving Customer Interactions through New Customer Contact Channels
Ahead of Contact Centre Week for Government 2019 we chat to Sue Coe, Call Centre Manager at QUU to explore how QUU is improving customer and employee interactions through new self-service contact channels
UX Design for the Employee Experience: Why It Matters So Much: Simplifying the agent journey and the customer journey
UX Design for the
Employee Experience: Why It Matters So Much Simplifying the agent journey and
the customer journey
