15 - 17 July, 2019 «Ä Swissotel, Sydney, NSW

19th Annual Government Contact Centre Summit 2019 Blog

Queensland Urban Utilities: Improving Customer Interactions through New Customer Contact Channels

06/14/2019

Ahead of Contact Centre Week for Government 2019 we chat to Sue Coe, Call Centre Manager at QUU to explore how QUU is improving customer and employee interactions through new self-service contact channels 

UX Design for the Employee Experience: Why It Matters So Much: Simplifying the agent journey and the customer journey

06/14/2019

UX Design for the Employee Experience: Why It Matters So Much Simplifying the agent journey and the customer journey