20th Annual Government Contact Centre Summit Australia Blog

GovCC is Back for its 20th Year Celebration!

By: Michelle Pham
03/10/2020

Announcing the return of A/NZ's longest running contact centre event for government services, this 20th - 23rd July, in Sydney. We have tonnes of new exciting updates this...

Queensland Urban Utilities: Improving Customer Interactions through New Customer Contact Channels

06/14/2019

Ahead of Contact Centre Week for Government 2019 we chat to Sue Coe, Call Centre Manager at QUU to explore how QUU is improving customer and employee interactions through new self-service contact channels 

UX Design for the Employee Experience: Why It Matters So Much: Simplifying the agent journey and the customer journey

06/14/2019

UX Design for the Employee Experience: Why It Matters So Much Simplifying the agent journey and the customer journey