Queensland Urban Utilities: Improving Customer Interactions through New Customer Contact Channels



If you’re interested in exploring in more detail the strategies – from technology to leadership and change management – that are being harnessed to create the ultimate contact centre environment and deliver exceptional customer experiences, then join us at Contact Centre Week for Government 2019.

The event, held in Sydney on the 16th – 17th of July brings together over 25 contact centre expert speakers from the likes of the Australian Taxation Office, the US Department of Veteran Affairs (USA), Healthshare NSW, Department of Family and Community Services NSW, Australia Post and the Department of Transport WA.

For more info check out the full event guide here!