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Discover GovCC 2026 The Ultimate Destination for Citizen Experience and Government Contact Centre Leaders

GovCC 2026 brings together Australia’s most senior public sector service leaders to explore how AI, data, and human-centred design are transforming government contact centres. Co-located with Customer Contact Week (CCW) Australia, this event delivers bold ideas, practical strategies, and real-world solutions that drive better citizen outcomes.

18–19 March 2026 | Royal Randwick Racecourse, Sydney

Download the Event Guide to explore the full agenda, speaker lineup, and networking experiences redefining citizen service delivery in Australia.

Why Attend GovCC 2026:

• Leadership Keynote by Adam Gilchrist: Mastering the Game of Leadership and Performance
• 70+ Government and CX Leaders: Book a GOVCC PLUS Pass and attend sessions from both GOVCC and CCW conferences! Hear from agencies including Service NSW, Australian Taxation Office, Digital NSW, City of Sydney, Department of Social Services, and more
• Connection Elevated: Awards, VIP lunches, live demos, and curated networking — because the best connections happen beyond the conference room
• Meet. Match. Connect.: Pre-scheduled 1-2-1 meetings linking solution providers with senior government decision-makers
• We’re Off to the Races – GovCC Arrives at Randwick! Experience a fresh, energetic event setting where performance meets precision
• Australia’s Only Dedicated Government CX Event: A record-breaking gathering of leaders shaping the future of contact centres and citizen experience
• The Most Senior Public Sector CX Audience in ANZ: Connect with executives driving strategy, technology, and transformation across government

Australians value engagement and responsiveness from the government now more than ever before, so it’s important that governments are adapting to citizen expectations.

But what are Australians expecting? PwC Australia's Citizen Survey 2022 reveals the current attitudes and experiences of government services.

Explore the full report to discover how government services can adapt to ever-changing citizen needs.

Discover Sponsorship Opportunities at GovCC+CCW 2026

Be part of Australia's premier government customer contact event at GovCC! Showcase your brand, connect with key decision-makers, and drive meaningful partnerships.

Download the Sponsorship Prospectus to explore tailored opportunities that align with your goals, from thought leadership sessions to exclusive networking experiences.

Don't miss the chance to position your brand as a leader in government innovation and customer experience. Download now and secure your place at GovCC!

ADAM GILCHRIST - one of the most admired cricketers of all time, record-breaking wicketkeeper-batsman, and Vice-Captain of Australia’s most dominant sporting era, joins CCW+GOVCC 2026 for a rare and exclusive conversation on leadership, performance, and the mindset of champions.