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View the Early Agenda - Government Contact Centre Australia 2020


Gov CC 2020 is back this 14 - 16 October in Sydney!

We're currently fine tuning the details of the 2020 program but while it's in the works, here's a little sneak peek of what's new:

  • 30+ speakers across Federal, State and Local Government (Stronger focus on Federal and State Gov)
  • 2. Dedicated Streams focused on:
    • Digital & Service Innovation (Cloud Service, IVR Innovation, KMS, Automation, Digitization, Self-Service, Data Analytics)
    • Change Leadership & Cross-Department Buy-In (Business Case Development, Workforce Planning, Change Delivery, Quality Analysis & Reporting, Agent Upskilling) 
  • 3 Brand New Workshops: • Securing Leadership Buy-In By Linking Contact Centre Improvement Projects To Broader CX And Digital Strategy
    • Exploring The Value of Chatbots, Virtual Agents & Self-Service In Citizen Service Experiences
    • Enabling Continuous Improvement Through Process Automation & Analytics In Contact Centres Operations


Keen to stay updated on the agenda release? Email us here and we'll personally share the agenda with you when it's ready! 

In the mean time, download the early agenda 2020 to explore early confirmed speakers, sessions, workshops and team packages. 

We hope to see you in Sydney! 

- Gov CC Team