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Join us in Melbourne from October 22-23, 2024, at the Legends Room, Melbourne Cricket Ground, for GovCC – Customer Contact Week for Government.

Transform citizen interactions by integrating contact centers and digital services. Discover case studies, debates, and insights on transforming service delivery, enhancing digital citizen experiences, achieving operational excellence, and fostering leadership and employee engagement. Featured speakers include:

• Jarrod Howard, Deputy CEO Customer Services Delivery Group, Services Australia
• Amber Benjafield, Director Customer Experience, Department of Environment, Land, Water and Planning Victoria
  
• Ally Tregaskis, Systems & Improvement Manager, City of Sydney

With over 30+ sessions from Australia's and New Zealand’s government departments, this event is essential for exploring customer contact strategies and innovations. Unlock the full agenda now!

Australians value engagement and responsiveness from the government now more than ever before, so it’s important that governments are adapting to citizen expectations.

But what are Australians expecting? PwC Australia's Citizen Survey 2022 reveals the current attitudes and experiences of government services.

Explore the full report to discover how government services can adapt to ever-changing citizen needs.