Future-Ready Government, Designed Around People
Seamless, Smart, and Citizen-Centric Customer Contact & Digital Services
28-29 October 2025 | Hyatt Centric, Melbourne, Victoria
Nageswari Vijayakumar
Service Delivery Manager: Technology and Digital Platforms Department of Premier and Cabinet
Conference Day Two: Wednesday, 29th October 2025
12:05 PM Case Study | Scaling Platform Operations: Lessons Learned in Reliability, Speed and Cost
Delivering and maintaining a high-volume, high-stakes digital front door for government is no small task. From managing 199 web presences to coordinating vendor contracts, charge-back models, and shared platforms across multiple programs, this session offers an unfiltered look at the challenges, trade-offs, and wins behind the scenes of a customer digital portal. It’s a story of frontline lessons, stakeholder complexity, incident response, and the continuous improvement needed to keep critical services running.
→ Takeaway: Practical insights for managing complexity, driving improvements, and staying resilient at the heart of digital government operations.
Check out the incredible speaker line-up to see who will be joining Nageswari.
Download The Latest Agenda
