CCW Executive Exchange March

Name: CCW Virtual Exchange March
Start: 2021-03-23
End: 2021-03-24

March 23-24, 2021 | ET

Virtual Exchange

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WHY JOIN THE CCW VIRTUAL Exchange

The CCW Virtual Exchange is part of the world's largest customer contact event series. This invitation-only virtual event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

Priorities have shifted, new challenges have emerged and the customer contact function has to now modernize at an unprecedented rate. Join us for a unique benchmarking and solution sourcing opportunity from the comfort of your own workspace.

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BENCHMARK WITH THE BEST

Colin Crowley

VP, Customer Experience

Freshly

Karen Mitchell

Sr. Director - Product Services

Marriott

Robert Weis

VP, Customer Service and Operations

Wiley and Sons

Tim Paul

Managing Director, Customer Experience and Collaboration

Merrill Lynch

James Walterick

VP, Call Center and Support Operations

Arthur J. Gallagher Insurance

Matthew Larson

Senior Director, Client Experience

Optum

Christian Jensen

Director Customer Service - Citi Retail Services

Citi

Steven Carleton

Vice President Customer Experience

Premera Blue Cross

View All 2021 Speakers

JOIN US VIRTUALLY

Our Executive Exchanges are exclusive to Director & VP-level decision makers to ensure the highest quality networking and connections. If you’re interested in seeing if you qualify for a VIP spot at the CCW Virtual Exchange, reach out to us.

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WHAT EXECUTIVES SAY

“This year was my second consecutive CCW Executive Exchange conference, and they were again successful in adding a ton of value that was targeted at my organization’s goals and initiatives. It’s a fantastic forum for executives with contact centers, and should not be missed.”

“The sessions were excellent! Great networking with peers at my level. The most valuable piece of this was copying best practices that clearly worked in other businesses! Also the team at CCW were super helpful, friendly and responsive!”

“The format of the Executive Exchange worked very well for me! The one on one meetings with the vendors allowed me to target needed technologies and services and get more in depth information than I would at a regular trade show. The group sessions were informative and well organized.”

“What a great conference! I learned so much and connected with so many intelligent and helpful resources in similar roles as my own. It was time well spent and I thank you.”

“The CCW Exchange offered great visibility into the vast possibilities of opportunities to take my contact center to the next level. A perfect balance of technology and people focus to create a great customer experience through every customer touch-point. Amazing location too!”

“I love the format of this Conference. The ability to network with people across industries so closely tied to what I do provides a great opportunity to learn and commiserate! The venue was perfect as well. Well done CCW team!”