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View Event Agenda | CCW Executive Exchange August 2024

View Event Agenda | CCW Executive Exchange August 2024

To drive more consistency for personalized and predictive experiences, cross-industry customer contact leaders share how they operationalize feedback quickly, collaborate across support and product teams, use feedback mechanisms to implement today—and so much more!

Program Themes

  • People: Strategize Workforce Optimization
  • Process: Seamless Experiences & Channel Resilience
  • Technology: AI Empowerment for Enhanced Interactions