August 16 - 18, 2020 | Chicago, IL

CCW Executive Exchange Advisory Board

Advisory Board


Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy USAA
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations Target
Troy Mills
Troy Mills
Chief Academic Officer CCW University
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer UPMC Health Plan
Jeanne Bliss
Jeanne Bliss
President CustomerBliss
Ted Hunting
Ted Hunting
Vice President, Marketing Genesys
Steve Prodger
Steve Prodger
Senior Vice President of Sales SmartAction
Kevin Bottoms
Kevin Bottoms
Global VP, Business Development Telus International
Colleen Beers
Colleen Beers
Senior Vice President of Operations Alorica
Docia Myer
Docia Myer
Chief Education Officer CCW University
John Pompei
John Pompei
Head of Customer Care Operations WW EA
Cheryl China
Cheryl China
SVP, Escalations Director Citizens Bank
Kathleen Attinello
Kathleen Attinello
SVP Global Customer Service Dun & Bradstreet
Gene Lunger
Gene Lunger
Executive Vice President, Retail Operations Ashley HomeStore
Jim Iyoob
Jim Iyoob
EVP Customer Experience Etech Global Services
Paul Selby
Paul Selby
Head of Product Marketing SerivceNow
Shep Hyken
Shep Hyken
Chief Amazement Officer Shepard Presentations, LLC
Janet Solomon
Janet Solomon
SVP, Head of Client Contact Center and Contact Center Operations SunTrust
Frank Suljic
Frank Suljic
SVP of Enterprise Relations Mattersight
Mark Killick
Mark Killick
VP, Care GrubHub
Celika Caldwell
Celika Caldwell
VP Experience Design AARP
Wendy Liu
Wendy Liu
VP Customer Experience and Executive Care Response Liaison Comcast
Gabriele Masili
Gabriele Masili
General Manager, Customer Service & Support Microsoft
Ronny Haimé
Ronny Haimé
VP Global Head of Service Delivery Groupon