Maintain Your Status as a CCXP

New for 2020, the CCW Executive Exchange has partnered with CXPA and executives can now earn up to 10 CEUs toward your Certified Customer Experience Professional (CCXP) certification renewal.

Customer Contact Week Executive Exchange

Customer Contact Week (CCW) is the world's largest customer contact event series. CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders.

 

EXCHANGE FEATURES

Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Networking

Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

BENCHMARK WITH THE BEST

Lynda Davis

Lynda Davis

Chief Veterans Experience Officer

U.S. Department of Veterans Affairs

Carla Zuniga

Carla Zuniga

Senior Vice President

Allstate Insurance Company

Bit Rambusch

Bit Rambusch

Vice President, e-Services & Knowledge Management

Dell EMC

Linda Westendorf

Linda Westendorf

Head of Viewer Experience Operations

Hulu

David Wilson

David Wilson

Head of Global Vendor Operations, US &Canada

Uber

Brian Cobb

Brian Cobb

Chief Innovation Officer

Cincinnati / Northern Kentucky International Airport

Kendal Jolly

Kendal Jolly

Managing Director, Culture and Brand Awareness

Toll Brothers

Magali Axson

Magali Axson

VP of Client Services for the Participant Service Center

ADP

SECURE YOUR VIP SEAT

If you’re interested in reserving a VIP spot at the CCW Executive Exchange, reach out to us before spots fill up – limited availability.

WHAT EXECUTIVES SAY