Meet the Speakers

2025 Speakers


Mark Killick
Mark Killick
Senior Vice President, Experiential Operations
Shipt
Kieran Layton
Kieran Layton
Field Lead, New Business Ventures - CosMc's
McDonalds
Molly Silverman
Molly Silverman
Chief Growth & Engagement Officer
YMCA of Metro Chicago
Todd Unger
Todd Unger
Chief Experience Officer
American Medical Association
Andrew McIllmurray
Andrew McIllmurray
Global Head of Support Operations Strategy and Governance
Uber Technologies
Erik Abel
Erik Abel
Vice President, Clinical Strategy & Innovation
GE Healthcare
Heather Johll
Heather Johll
Vice President Operations - Ascension Ministry Service Center
Ascension
Megan Brown
Megan Brown
Director, Global Center of Excellence for Advanced Analytics & Data Science
Starbucks
Jackie Counts
Jackie Counts
Vice President, Field Operations
Optimum
Ed Heiser
Ed Heiser
Vice President, Community Impact & Operations
YMCA of Metro Chicago
Diane Kohler
Diane Kohler
Senior Director, Member & Provider Services
Centene Corporation
Zach Greco
Zach Greco
Senior Director, Customer Experience
Floor & Decor
Anna Obikane
Anna Obikane
Executive Director of User Experience Research
J.P. Morgan Chase
Erin Nielsen
Erin Nielsen
Vice President, Customer Strategy
RPM Living
Nancy Wright
Nancy Wright
Senior Director, Medical Technology Advanced Services
GE Healthcare
Nicole Kyle
Nicole Kyle
Chief Analyst & Managing Director, CMP Research
Customer Management Practice
Sandy Ko Fonseca
Sandy Ko Fonseca
Founder and Principal
Customer Management Practice
Brooke Lynch
Brooke Lynch
Principal Analyst & Divisional Director, Digital
Customer Management Practice