Meet the Speakers

2025 Speakers

Mark Killick
Mark Killick
Senior Vice President, Experiential Operations
Shipt
Molly Silverman
Molly Silverman
Chief Growth & Engagement Officer
YMCA of Metro Chicago
Todd Unger
Todd Unger
Chief Experience Officer
American Medical Association
Andrew McIllmurray
Andrew McIllmurray
Global Head of Support Operations Strategy and Governance
Uber Technologies
Erik Abel
Erik Abel
Vice President, Clinical Strategy & Innovation, Caption Care Ultrasound Digital
GE Healthcare
Megan Brown
Megan Brown
Director, Global Center of Excellence for Advanced Analytics & Data Science
Starbucks
Jack Zhang
Jack Zhang
Director, eService Support & AI Transformation Office
Lenovo
Rasheeda James
Rasheeda James
Vice President, Client Services
Americor
Brent Nelson
Brent Nelson
Vice President of the Virtual Communication Center
Wellby Financial
Heather Johll
Heather Johll
Vice President Operations - Ascension Ministry Service Center
Ascension
Jackie Counts
Jackie Counts
Vice President, Field Operations
Optimum
Ed Heiser
Ed Heiser
Vice President, Community Impact & Operations
YMCA of Metro Chicago
Jim Economou
Jim Economou
Vice President, Patient Access Contact Centers
Endeavor Health
Erin Nielsen
Erin Nielsen
Vice President, Customer Strategy
RPM Living
Diane Kohler
Diane Kohler
Senior Director, Member & Provider Services
Centene Corporation
Zach Greco
Zach Greco
Senior Director, Customer Experience
Floor & Decor
Nancy Wright
Nancy Wright
Senior Director, Medical Technology Advanced Services
GE Healthcare
Amy Finley
Amy Finley
SVP, Provider Services
PatientPoint
Anna Obikane
Anna Obikane
Executive Director of User Experience Research
J.P. Morgan Chase
Millicent McIntyre
Millicent McIntyre
Senior Director, Buyer Services
IAA
Jordan Zivoder
Jordan Zivoder
Quantitative Research Lead, CMP Research
Customer Management Practice
Sandy Ko Fonseca
Sandy Ko Fonseca
Founder and Principal, CCWomen
Customer Management Practice
Brian Cantor
Brian Cantor
Managing Director, Digital
Customer Management Practice
Audrey Steeves
Audrey Steeves
Content Analyst
Customer Management Practice

Brought to you by:

CCW Digital

Contact Us: info@customermanagementpractice.com