Meet the Speakers

2020 Speakers


Tracy Nolan
Tracy Nolan
President - National Sales, Strategy & Operations
Sprint
Tom Grothues
Tom Grothues
SVP Insurance Sales & Service
USAA
Wendy Richardson
Wendy Richardson
SVP, Global Customer Service
MasterCard
Josh Ives
Josh Ives
SVP Customer Experience & Care
Altice USA
Naomi Wheeless
Naomi Wheeless
Global Head of Customer Success
Square
Amine Ayad
Amine Ayad
Head of Workforce Optimization
Bed Bath & Beyond
Holly Carroll
Holly Carroll
VP, Customer Service & Contact Center Operations
David's Bridal
Rahul Vijay
Rahul Vijay
Head of Global Connectivity
Uber
Aparna Mehta VP, Global Customer Solutions
Aparna Mehta VP, Global Customer Solutions
VP, Global Customer Solutions
UPS
Gordon Schleffer
Gordon Schleffer
VP, Customer Care
Magellan Health
Lynn Holmgren
Lynn Holmgren
VP Global Customer Experience & Customer Journey Management
TE Connectivity
Dave Appert
Dave Appert
VP Customer Care
Clayton Homes
Giacomo Bertaina
Giacomo Bertaina
VP, Global Digital Enablement CoE
Bridgestone Americas
Ian McLean
Ian McLean
Head of IT, Employee Experience North America
Schneider Electric
James Walterick
James Walterick
SVP Operations, Gallagher Affinity MGA
Arthur J. Gallagher Insurance