Meet the Speakers

BENCHMARK WITH THE BEST


Carla Zuniga
Carla Zuniga
Senior Vice President
Allstate Insurance Company
Tony Gaeta
Tony Gaeta
Senior Vice President, Store and Call Center Operations
DXL Group
Ronny Haimé
Ronny Haimé
VP Global Head of Service Delivery
Groupon
Judi Brenstein
Judi Brenstein
VP Global Customer Operations
Groupon
Bit Rambusch
Bit Rambusch
Vice President, e-Services & Knowledge Management
Dell EMC
Robert Gofourth
Robert Gofourth
VP Operations, Strategy, & Performance
BCBS North Carolina
Samantha Starmer
Samantha Starmer
Vice President of Design - Digital Identity and Payment
Capital One
Anil Ravula
Anil Ravula
Staff VP, Head of Contact Center Product Tower
Anthem
Linda Westendorf
Linda Westendorf
Head of Viewer Experience Operations
Hulu
Geoffrey Burbridge
Geoffrey Burbridge
Vice President, Contact Centers
USAA
Anil Agrawal
Anil Agrawal
SVP, Director, Digital Platform and Innovation Executive
Citi
Pete Poul-Graf
Pete Poul-Graf
VP IT & Customer Care
Deutsche Post DHL
David Wilson
David Wilson
Head of Global Vendor Operations, US &Canada
Uber
Ryan Bradley
Ryan Bradley
Vice President
Selective Insurance
Melinda Keith
Melinda Keith
Senior Director, Customer Support
Hunter Douglas
Jim Tincher
Jim Tincher
Mapper-In-Chief
Heart of the Customer