Meet the Speakers

BENCHMARK WITH THE BEST


Carla Zuniga
Carla Zuniga
Senior Vice President
Allstate Insurance Company
Linda Westendorf
Linda Westendorf
Head of Viewer Experience Operations
Hulu
Bit Rambusch
Bit Rambusch
Vice President, e-Services & Knowledge Management
Dell EMC
Hui Wu-Curtis
Hui Wu-Curtis
GM, Customer Operations & Strategy
Arizona Public Service
David Wilson
David Wilson
Head of Global Vendor Operations, US &Canada
Uber
Kendal Jolly
Kendal Jolly
Managing Director, Culture and Brand Awareness
Toll Brothers
Tony Gaeta
Tony Gaeta
Senior Vice President, Store and Call Center Operations
DXL Group
Robert Gofourth
Robert Gofourth
VP Operations, Strategy, & Performance
BCBS North Carolina
Geoffrey Burbridge
Geoffrey Burbridge
Vice President, Contact Centers
USAA
Pete Poul-Graf
Pete Poul-Graf
VP IT & Customer Care
Deutsche Post DHL
Anil Ravula
Anil Ravula
Staff VP, Head of Contact Center Product Tower
Anthem
Anil Agrawal
Anil Agrawal
Digital Platform Leader
US Bank
Dawn Bradney
Dawn Bradney
VP Customer Support, Audit & Process Improvement
McKesson
Anna Pettus
Anna Pettus
VP Strategic Operations
TechStyle Group
Melinda Keith
Melinda Keith
Senior Director, Customer Support
Hunter Douglas
Jim Tincher
Jim Tincher
Mapper-In-Chief
Heart of the Customer