Meet the Speakers

Angie Flury
Angie Flury
Chief Call Center Officer
Morgan & Morgan
Todd Unger
Todd Unger
Chief Experience Officer
American Medical Association
Mark Killick
Mark Killick
Senior Vice President, Experiential Operations
Shipt
Lance Gruner
Lance Gruner
CX & Operations Trailblazer
CCW Advisory Board
Rasheeda James
Rasheeda James
Vice President, Client Services
Americor
Brent Nelson
Brent Nelson
Vice President of the Virtual Communication Center
Wellby Financial
Inna Larson
Inna Larson
Vice President, Technology
Coopers Hawk Winery & Restaurants
Jim Economou
Jim Economou
Vice President, Patient Access Contact Centers
Endeavor Health
Erin Nielsen
Erin Nielsen
VP Customer Strategy
RPM Living
Megan Brown
Megan Brown
Director, Global Center of Excellence for Advanced Analytics & Data Science
Starbucks
Jack Zhang
Jack Zhang
Head, eService Support & AI Transformation Office
Lenovo
Dee Kohler
Dee Kohler
Senior Director, Member & Provider Services
Centene Corporation
Zach Greco
Zach Greco
Sr. Director. Customer Experience
Floor & Decor
Vee Vu McKean
Vee Vu McKean
Chief of Staff, Customer Care & Experience
Ally Financial
Matthew Partrick
Matthew Partrick
Senior Director, Analytics
Ally Financial
Nancy Wright
Nancy Wright
Senior Director, Medical Technology Advanced Services
GE Healthcare
Millicent McIntyre
Millicent McIntyre
Senior Director, Buyer Services
IAA
Anna Obikane
Anna Obikane
Executive Director of User Experience Research
J.P. Morgan Chase
Nate Erisman
Nate Erisman
Director, Customer Support
Scout Motors
Sierra Capone
Sierra Capone
Director, Wellbeing and Employee Experience
McCormick & Company
Mansi Mehta
Mansi Mehta
Executive Director, Customer and Content Strategy, Rare Diseases
Novartis
Paul Grubic
Paul Grubic
Director of Operations, Contact Center, GE Appliances
GE Appliances
Jason Gimbel
Jason Gimbel
Director of Digital Technology, Contact Center, GE Appliances
GE Appliances
Kara Pickell
Kara Pickell
VP, Training & Development
COPS Monitoring
Marcus Anderson
Marcus Anderson
Account Executive
Replicant
Melissa Johnson
Melissa Johnson
EVP, Global Workforce
Support Services Group
John Parkinson
John Parkinson
Senior Director, Emerging Technologies
FreeClimb
Ian Tempro
Ian Tempro
Chief Operating Officer
IA Solutions
Bob Summers
Bob Summers
Chief Executive Officer & Founder
GoodCall
Ian Dangla
Ian Dangla
AI Product Manager
Goodcall
David Putlak
David Putlak
Principal WW Specialist - Amazon Connect
AWS
Jeremy Puent
Jeremy Puent
Principal WW Specialist - Amazon Connect
AWS
Akash Karnik
Akash Karnik
Chief Operations Officer
1point1
John Kariotis
John Kariotis
RVP, Sales
Five9
Christopher Bryan
Christopher Bryan
Director of Product Marketing
UnitQ
Sara Jew-Lim
Sara Jew-Lim
VP of Product Management
Dialpad
Luke McNamara
Luke McNamara
Sales Director
Trusst AI
Jordan Zivoder
Jordan Zivoder
Quantitative Research Lead, CMP Research
Customer Management Practice
Sandy Ko Fonseca
Sandy Ko Fonseca
Founder and Principal, CCWomen
Customer Management Practice
Brian Cantor
Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice
Audrey Steeves
Audrey Steeves
Content Analyst
Customer Management Practice
Nicoletta Karpathios
Nicoletta Karpathios
Deputy Divisional Director, CMP Exchange
Customer Management Practice

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