August 16 - 18, 2020 | Chicago, IL

Meet the Speakers

BENCHMARK WITH THE BEST


Lynda Davis
Lynda Davis
Chief Veterans Experience Officer
U.S. Department of Veterans Affairs
Carla Zuniga
Carla Zuniga
Senior Vice President
Allstate Insurance Company
Bit Rambusch
Bit Rambusch
Vice President, e-Services & Knowledge Management
Dell EMC
Linda Westendorf
Linda Westendorf
Head of Viewer Experience Operations
Hulu
David Wilson
David Wilson
Head of Global Vendor Operations, US &Canada
Uber
Brian Cobb
Brian Cobb
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport
Kendal Jolly
Kendal Jolly
Managing Director, Culture and Brand Awareness
Toll Brothers
Magali Axson
Magali Axson
VP of Client Services for the Participant Service Center
ADP
Robert Gofourth
Robert Gofourth
VP Operations, Strategy, & Performance
BCBS North Carolina
Pete Poul-Graf
Pete Poul-Graf
VP IT & Customer Care
Deutsche Post DHL
Dawn Bradney
Dawn Bradney
VP Customer Support, Audit & Process Improvement
McKesson
Melinda Keith
Melinda Keith
Senior Director, Customer Support
Hunter Douglas
Alisa Mann
Alisa Mann
Chief Customer Officer
Las Vegas Valley Water District
Jim Tincher
Jim Tincher
Mapper-In-Chief
Heart of the Customer
Rose Sheldon
Rose Sheldon
Director of Enterprise Learning
Allstate
Deana Perrin
Deana Perrin
Global Head of Strategic Initiatives
Groupon
Jennifer Wang
Jennifer Wang
Head of Strategic Operations
TechStyle Fashion Group
Becca de Schepper
Becca de Schepper
Head of Digital Services
TechStyle Fashion Group
Phyllis Shaw
Phyllis Shaw
Director, Global Customer Care Operations
Shutterstock
Chet Hilton
Chet Hilton
Global VP, Customer Engagement Technology leader
McKesson Corporation
Mike Parish
Mike Parish
Customer Experience & Service Design Lead
Brinks Home Security
Shane Bray
Shane Bray
Chief Experience Officer
Willis Towers Watson