Meet the Speakers

Speakers


Sherif Mityas
Sherif Mityas
Chief Strategy Officer & Chief Information Officer
TGI Fridays
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care
MasterCard
Michele Watson
Michele Watson
SVP Client Success
Indeed.com
Donald Hicks
Donald Hicks
Vice President User Services
Twitter
Lisa Oswald
Lisa Oswald
Senior Vice President, Global Customer Service
Travelzoo
Nate  Rosenthal
Nate Rosenthal
Head of Global Customer Success and Operations
Square
Carla Zuniga
Carla Zuniga
Senior Vice President
Allstate Insurance Company
Lynn Costlow
Lynn Costlow
Senior Vice President, Customer Care
ADT
Melissa Porter
Melissa Porter
Vice President, Customer Relations
Tailored Brands
Cathy Cox
Cathy Cox
Senior Vice President - Omni Channel Strategy Business Lead
SunTrust Bank
Teresa Rieger
Teresa Rieger
Vice President, Customer Service Manager
First Merchants Bank
Rachelle  Dever
Rachelle Dever
Brand & Guest Experience Director
InterContinental Hotels Group (IHG®)
Chad Hendren
Chad Hendren
Vice President and General Manager, CX Solutions
Virtual Hold Technology
Dale Zwizinski
Dale Zwizinski
SVP, North American Sales
SmartAction
Jeff Marcoux
Vice President of Product Strategy & Marketing
TTEC
Lance Hood
CMO
TRUSTID