Winning CX today requires more than tech - it demands a seamless blend of AI innovation and genuine human empathy. This panel explores real-world insights on empowering teams, using predictive intelligence effectively, and creating connected customer journeys that feel effortless and authentic.

• Humanizing automation: Using AI to enhance—not replace—the human connection
• Empowering the front line: Intuitive tools and real-time insights for better outcomes
• Practical innovation: Cutting through tech hype to deliver real customer value
• Breaking silos: Aligning data and strategy for frictionless CX