August 16 - 18, 2020 | Chicago, IL

Who Attends & Why?

Access to an Exchange is not available to all. Exchange delegates are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. CXOs, VPs and Directors attend Exchanges from the world's most respected organisations, allowing you to benchmark against the best in the industry and build your network of contacts to support your business demands, now and for years to come.

The strict screening processes for the Exchange ensure that both delegates and solution providers:


Chiefs, SVPs, VPs, Global Heads, Heads of:

  •  Call Center
  •  Contact Center
  •  Customer Care
  •  Customer Experience
  •  Customer Service
  •  Engagement Center
  •  Member Experience
  •  Customer Satisfaction/Loyalty
  •  Operations
  •  Customer Engagement
  •  Guest Services

Qualified executives meet the following criteria:

Why Chief Executives Continue to Attend Exchanges with IQPC

Here are the top 5 reasons shared by Senior Executive Industry leaders for choosing IQPC Exchanges


A small group environment facilitates intimate conversations throughout the event. Plus you’ll only be surrounded by attendees who are at your level!


Zero sales pitches. Solution providers are not there to sell you. They are there to help you improve your current operation.


The 1:1 meetings with the most respected solution providers save you time and money. It shaves off weeks and even months of RFPs, research, scheduling and more.


Demonstrations in the master class format provides a real look into the latest technology evolutions.


There is no university that can provide the type of education or technical course which address specific issues that matter to you today. The content is focused on continuous CX improvement and prepares you for existing and emerging issues that keep you up at night.