Who Attends & Why?


The invitation-only format ensures highly interactive sessions and true peer-level networking opportunities for senior executives.


The intellectual content of the program is designed specifically for senior executives and led by recognized thought leaders in CX & Customer Contact who share in-depth case studies, best practices, and unique expertise on the latest industry trends.


Meet 40+ solution providers who offer products & services that match your business needs in private, prescheduled, one-on-one meetings with the unique opportunity to view early previews of emerging technologies in the industry.


The Exchange agenda offers a variety of unique learning styles from 30+ benchmarking sessions & masterclasses to 8+ focused group discussions, of which you can select from to build customized itinerary that reflects your current initiatives, priorities, and future strategic objectives. 


Completely worth it!

“This year was my second consecutive CCW Executive Exchange conference, and they were again successful in adding a ton of value that was targeted at my organization’s goals and initiatives. It’s a fantastic forum for executives with contact centers, and should not be missed.” –  Vice President of Operations, Guardian Protection Products, Inc.


Great Conference!

“Really enjoyed the networking and meeting all the great people that attended the conference. Excellent resources, presentations and vendor selections.” –  Director of Customer Service, US Ecology, INC.


Great Opportunity to Share Best Practices!

“This was my first executive exchange, and I really enjoyed the opportunity to learn from individuals in a more relaxed, one-on-one environment.” –  Journey Mapper-in-Chief, Heart of the Customer


Fantastic Forum!

“The forum was fantastic – it was large enough to have a diverse group of companies and their respective talent in attendance, yet small enough to have intimate conversations and introduction.” –  Director, Customer Service, Allstate


Love the Format!

“I love the format of this Conference. The ability to network with people across industries so closely tied to what I do provides a great opportunity to learn and commiserate! The venue was perfect as well. Well done CCW team!” –  Director, Global Customer Care Operations, Shutterstock