Meet our Solution Providers


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Anaplan
Website: www.anaplan.com

Anaplan is a cloud-based, enterprise SaaS provider transforming the way decisions are made. We are pioneering Connected Planning, which we believe is the next essential cloud software category because it transforms planning by connecting people, data and plans to accelerate business success at every level within  every organization. We want... Read More

Coveo
Website: www.coveo.com

Coveo makes business personal. As the pioneers of cloud-based AI-powered search & recommendations, Coveo is dedicated to helping organizations deliver more personalized experiences at scale, by ensuring that every customer, partner and employee has contextually relevant information at every interaction. Read More

DATAMARK
Website: www.datamark.net/call-centers

Every day, DATAMARK’s global customer service teams look forward to representing our clients’ brands and delivering that personal touch that creates loyal customers and repeat business.This is why companies of all sizes and industries turn to DATAMARK for outsourced contact center solutions. With DATAMARK, you have a partner whose priority... Read More

Five9
Website: www.five9.com

Five9 is the largest pure cloud contact center software provider with more than 1,600 customers and facilitating more than 3 billion calls per year. The Five9 VirtualContact Center and Predictive Dialer are revolutionizing the contact center industry, bringing the power of the cloud to customer service and sales organizations around... Read More

Helpshift
Website: www.helpshift.com

Helpshift bridges the disconnect between conventional customer service channels — like email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as their primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more... Read More

HGS
Website: www.teamhgs.com

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive since 1973.  HGS provides a full suite of business process management services from marketing and digital enablement services, self-help, consumer interaction services to platform enabling back office business services. By applying analytics and... Read More

IBM Watson
Website: www.ibm.com/watson

IBM Watson is the AI platform for business. Watson understands structured and unstructured data, learns from collaboration and interacts with humans in a natural way. Watson is available as a set of APIs and cloud-based offerings including a cognitive, conversational bot that can both provide answers and take action.Through a... Read More

Intradiem
Website: www.intradiem.com

Intradiem arms contact centers with a real-time solution that streamlines operations and builds a solid foundation in a complex environment. The advanced automation platform creates significant and rapid cost reduction and agent performance benefits. Over 230,000 contact center employees use Intradiem’s solution daily. Read More

LivePerson
Website: www.liveperson.com

LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with... Read More

Pindrop Security
Website: www.pindropsecurity.com

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust for every voice interaction. Pindrop® solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every... Read More

Quantiphi
Website: www.quantiphi.com

Quantiphi is a category-defining Applied AI and Machine Learning software and services company focused on helping organizations translate the big promise of artificial intelligence and machine learning technologies into quantifiable business impact.  Quantiphi was selected by Google Cloud as one of five launch partners globally in machine learning in March... Read More

Quiq
Website: www.goquiq.com

Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with our friends and family. With Quiq, customers can now engage with companies via SMS/text messaging, Facebook Messenger, Live Chat, and Kik for help with their pre-sales and post-sales questions. Quiq Messaging... Read More

SecureLogix
Website: www.securelogix.com

SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More

ServiceNow
Website: www.servicenow.com

Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow... Read More

SKWeston & Company
Website: www.skwestoncompany.org

SKWeston & Company is a leading contact center professional services firm that delivers process improvement, performance management, technology and outsourcing advisory services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action.SKWeston offers operational and consultative expertise, our consultants average 25 years in the... Read More

SmartAction
Website: www.smartaction.ai

SmartAction offers a cloud-based artificial intelligence engine that provides 100% natural language self-service. The engine, known as IVA®, allows customers to easily complete requests that had traditionally required live customer service agents. By automating these conversations, SmartAction helps companies provide an effortless customer experience while reducing operating costs. Clients include... Read More

Sparkcentral
Website: www.sparkcentral.com

Customer-obsessed companies use Sparkcentral’s leading digital messaging customer service platform to manage and resolve customer service interactions over social and mobile channels in a simple, streamlined and fun way. With the fastest customer routing and prioritization technology in the business and innovative workflow optimization and reporting tools, Sparkcentral helps global... Read More

Talkdesk
Website: www.talkdesk.com

Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings.  Powerfully SimpleTalkdesk is easy to implement... Read More

ttec
Website: www.ttec.com

TTEC is a leading global provider of customer experience, engagement and growth solutions. We help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting. We partner with business leadership across marketing, sales and customer... Read More

VERINT
Website: http://www.verint.com

Verint® Systems Inc. is a leading provider of Actionable Intelligence® solutions and services for enterprise and security intelligence. Our workforce optimisation and voice of the customer solutions help organisations enhance the customer service experience, increase customer loyalty, enhance products and services, reduce operating costs, and drive revenue. Impact 360 for... Read More

VHT
Website: www.vhtcx.com

At VHT, we believe that delivering an exceptional customer experience doesn’t have to be difficult. Every customer interaction, regardless of channel, should enrich the brand and deepen the customer relationship.  For a long time, the customer  journey has been broken. Twenty years ago, VHT pioneered a new approach to customer... Read More