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[24]7.ai
Website: www.247.ai

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist... Read More

Agara Labs
Website: www.agaralabs.com

Agara Labs is  building next-level solutions for problems that enterprise are faced with. We build products that automate the entire customer support function in enterprises. Agara Labs has developed a proprietary, deep-learning powered platform that significantly automates the handling of long-form, non-transactional, complex customer queries, resulting in improved customer experience. Read More

Alta Resources
Website: www.altaresources.com

      Formed in 1995, privately held Alta Resources is a leading provider of customer management business process outsourcing (BPO) for many of the world’s best-known brands in a variety of industries, including retail apparel, consumer-packaged goods (CPG), automotive, health insurance, healthcare, and entertainment. With its comprehensive service lines... Read More

Anaplan
Website: www.anaplan.com

Anaplan is a cloud-based, enterprise SaaS provider transforming the way decisions are made. We are pioneering Connected Planning, which we believe is the next essential cloud software category because it transforms planning by connecting people, data and plans to accelerate business success at every level within  every organization. We want... Read More

Augment Solutions
Website: www.augmenthq.com

Augment CXM integrates directly into your customer contact center software and ensures that your brand will never lose a customer again to poor customer service.We do this by tracking customer satisfaction mid-conversation, recommending the best responses to customer queries and escalating issues - before a customer becomes upset - by... Read More

Coveo
Website: www.coveo.com

Coveo makes business personal. As the pioneers of cloud-based AI-powered search & recommendations, Coveo is dedicated to helping organizations deliver more personalized experiences at scale, by ensuring that every customer, partner and employee has contextually relevant information at every interaction. Read More

DATAMARK
Website: www.datamark.net/call-centers

Every day, DATAMARK’s global customer service teams look forward to representing our clients’ brands and delivering that personal touch that creates loyal customers and repeat business.This is why companies of all sizes and industries turn to DATAMARK for outsourced contact center solutions. With DATAMARK, you have a partner whose priority... Read More

Directly
Website: www.directly.com

Directly is a leader in support automation, helping enterprise companies launch and train virtual agents that double their automation rate. Companies like Airbnb, Microsoft, and Samsung use our conversational AI platform to deliver content and training for their virtual agent to significantly boost performance. Our platform delights customers with knowledgeable, personalized, and... Read More

Five9
Website: www.five9.com

Five9 is the largest pure cloud contact center software provider with more than 1,600 customers and facilitating more than 3 billion calls per year. The Five9 VirtualContact Center and Predictive Dialer are revolutionizing the contact center industry, bringing the power of the cloud to customer service and sales organizations around... Read More

GamEffective
Website: https://www.gameffective.com/

GamEffective engages employees to drive performance, motivation and learning. Its platform uses the principles of behavioral psychology, motivation and gamification as well as next-gen learning. On the performance side, it drives daily employee goals and engagement, like a fitness tracker for work. On the learning side, it is a push... Read More

GGA Solutions
Website: www.ggasolutions.com

GGA Solutions delivers customer engagement and insights through superior business and staffing solutions. With deep experience and expertise in delivering outsourced nearshore business solutions, GGA Solutions seamlessly integrates into the operational platforms and business processes of its client-partners to connect and strengthen customer relationships. Since inception, the company has maintained... Read More

Helpshift
Website: www.helpshift.com

Helpshift bridges the disconnect between conventional customer service channels — like email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as their primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more... Read More

HGS
Website: www.teamhgs.com

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive since 1973.  HGS provides a full suite of business process management services from marketing and digital enablement services, self-help, consumer interaction services to platform enabling back office business services. By applying analytics and... Read More

IBM Watson
Website: www.ibm.com/watson

IBM Watson is the AI platform for business. Watson understands structured and unstructured data, learns from collaboration and interacts with humans in a natural way. Watson is available as a set of APIs and cloud-based offerings including a cognitive, conversational bot that can both provide answers and take action.Through a... Read More

Invest Northern Ireland
Website: www.investni.com

Invest Northern Ireland is Northern Ireland’s regional economic development agency.  Our role is to partner with North American firms to help grow and support their global footprint.Northern Ireland has a well-established Business Services and Software Development sector. These sectors continue to grow in Northern Ireland with investments by companies such... Read More

Intradiem
Website: www.intradiem.com

Intradiem arms contact centers with a real-time solution that streamlines operations and builds a solid foundation in a complex environment. The advanced automation platform creates significant and rapid cost reduction and agent performance benefits. Over 230,000 contact center employees use Intradiem’s solution daily. Read More

LivePerson
Website: www.liveperson.com

LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with... Read More

Bold 360 by LogMeIn
Website: http://www.logmein.com

LogMeIn transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. Designed for consumers, mobile professionals and IT organizations, LogMeIn's solutions empower over 50 million active users to connect with more than a million devices, giving companies... Read More

Next Caller
Website: www.nextcaller.com

Next Caller provides real-time call verification to Enterprise businesses to help them streamline their authentication process by reducing reliance on knowledge-based authentication questions and prevent social engineering and fraud in the call center. By analyzing call metadata, Next Caller determines whether a call comes from the device owning the number,... Read More

Observe.ai
Website: https://observe.ai/

Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More

Pindrop Security
Website: www.pindropsecurity.com

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust for every voice interaction. Pindrop® solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every... Read More

Qualfon
Website: http://www.Qualfon.com

Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. Qualfon has a strong track record of customer service and back-office processing growth with experienced BPO leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,000 employees... Read More

Quantiphi
Website: www.quantiphi.com

Quantiphi is a category-defining Applied AI and Machine Learning software and services company focused on helping organizations translate the big promise of artificial intelligence and machine learning technologies into quantifiable business impact.  Quantiphi was selected by Google Cloud as one of five launch partners globally in machine learning in March... Read More

Quiq
Website: www.goquiq.com

Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with our friends and family. With Quiq, customers can now engage with companies via SMS/text messaging, Facebook Messenger, Live Chat, and Kik for help with their pre-sales and post-sales questions. Quiq Messaging... Read More

Rulai
Website: www.rul.ai

Rulai is an Enterprise Conversational Computing Platform provider. Rooted in academia, the founding team has a combined 200 years experience in AI research, published over 400 research papers and filed over 80 patents in AI. Its SaaS platform enables companies to build level 3 virtual assistants (VAs) for customer service,... Read More

SecureLogix
Website: www.securelogix.com

SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More

ServiceNow
Website: www.servicenow.com

ServiceNow® Customer Service Management helps increase customer satisfaction while reducing costs by connecting customer service with other departments to resolve complex issues end-to-end. You can monitor trends and customers’ products and services to proactively fix problems. Drive action to instantly take care of common customer requests that improve customer and... Read More

SKWeston & Company
Website: www.skwestoncompany.org

SKWeston & Company is a leading contact center professional services firm that delivers process improvement, performance management, technology and outsourcing advisory services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action.SKWeston offers operational and consultative expertise, our consultants average 25 years in the... Read More

SmartAction
Website: www.smartaction.ai

SmartAction offers a cloud-based artificial intelligence engine that provides 100% natural language self-service. The engine, known as IVA®, allows customers to easily complete requests that had traditionally required live customer service agents. By automating these conversations, SmartAction helps companies provide an effortless customer experience while reducing operating costs. Clients include... Read More

Talkdesk
Website: www.talkdesk.com

Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings.  Powerfully SimpleTalkdesk is easy to implement... Read More

Tethr.it
Website: www.tethrit.com

Tethr is an enterprise video collaboration platform that connects people in remote locations with experts.  Tethr is part of a new business category called ‘Show Me’ that is rapidly growing in the customer service industry. With the Tethr console, customer care reps can easily send out text messages to instantly... Read More

ttec
Website: www.ttec.com

TTEC is a leading global provider of customer experience, engagement and growth solutions. We help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting. We partner with business leadership across marketing, sales and customer... Read More

Velocitii
Website: www.velocitii.com

Velocitii, creates business solutions that are designed to grow your business and improve customer experience. As an elite outsourcing firm, we create new opportunities, generate new revenue, and bring new meaning to the words customer service and support for our clients. We take the large-scale knowledge and expertise that comes... Read More

VERINT
Website: http://www.verint.com

Verint® Systems Inc. is a leading provider of Actionable Intelligence® solutions and services for enterprise and security intelligence. Our workforce optimisation and voice of the customer solutions help organisations enhance the customer service experience, increase customer loyalty, enhance products and services, reduce operating costs, and drive revenue. Impact 360 for... Read More

VHT
Website: www.vhtcx.com

At VHT, we believe that delivering an exceptional customer experience doesn’t have to be difficult. Every customer interaction, regardless of channel, should enrich the brand and deepen the customer relationship.  For a long time, the customer  journey has been broken. Twenty years ago, VHT pioneered a new approach to customer... Read More