Agent Assist tools are gaining momentum - but implementation comes with questions. From intelligent routing to predictive insights, how are organizations rolling out new capabilities, measuring success, and preparing their teams for change?

This think tank explores how to take the first step with confidence-and how to plan for what’s next. With new use cases launching in 2025, Ally Financial will share how they’re rethinking business planning, workforce readiness, and value measurement to ensure long-term impact.

Discussion Points:

• What use cases are driving the most value?
• How are teams preparing agents for new tools?
• What metrics best tell the story of success?
• How do you prioritize AI business cases with confidence?