Nancy Wright

Senior Director, Medical Technology Advanced Services GE Healthcare

DAY 3 | Elevate Leadership

9:45 AM Think Tank | Beyond Transactions: Designing Communities That Inspire Loyalty

CX is no longer just about solving problems - it’s about building belonging. Explore how visionary brands are designing customer communities that inspire loyalty, deepen engagement, and deliver value beyond the product.

Key Discussion Points:

  • Apply experience design to foster authentic connection.
  • Transform service moments into long-term relationships.
  • Create brand ecosystems that drive trust, advocacy, and growth.


Check out the incredible speaker line-up to see who will be joining Nancy.

Download The Latest Agenda