Nancy Wright

Senior Director, Medical Technology Advanced Services GE Healthcare

DAY 1 | Lead with Purpose

1:30 PM Beyond Transactions: Designing Communities That Inspire Loyalty

CX is no longer just about solving problems—it’s about building belonging. Explore how visionary brands are designing customer communities that inspire loyalty, deepen engagement, and deliver value beyond the product.


- Apply experience design to foster authentic connection.

- Transform service moments into long-term relationships.

- Create brand ecosystems that drive trust, advocacy, and growth.

Check out the incredible speaker line-up to see who will be joining Nancy.

Download The Latest Agenda