Rasheeda James

Vice President, Client Services Americor

I am a passionate servant leader who thrives on transforming challenges into opportunities and fostering environments where teams can excel. With over two decades of experience as a Senior Executive in global contact centers and customer experience delivery, I am known for my ability to lead organizations through complex transformations while focusing on sustainable growth and operational excellence.

My career is anchored in a deep understanding of processes and people, and I excel at identifying gaps, optimizing operations, and turning visions into reality. From expanding client services teams from 75 to over 400 professionals to implementing AI-driven solutions that saved millions, I leverage data-driven strategies to drive cost efficiency, improve service delivery, and elevate customer satisfaction. I pride myself on creating inclusive, engaging workplaces that not only retain talent but also promote continuous development. A true fixer at heart, I enjoy working closely with my teams to navigate change, solve problems, and ensure everyone feels empowered to be part of the solution.

As a Vice President of Client Services, I’ve led strategic initiatives that have significantly increased client retention and satisfaction, achieving recognition as one of the "Best Places to Work." My approach combines analytical rigor with a consultative mindset, translating complex data into actionable insights that drive business success. I’m passionate about mentoring the next generation of leaders and actively contribute as a career consultant and public speaker on topics such as customer service excellence, team leadership, and operational efficiency.