Erin Nielsen

Vice President, Customer Strategy RPM Living

DAY 2 | Innovate with Impact

8:45 AM Close the Loop: Making VoC Actionable Across the Enterprise

VoC can’t live in a silo. This session shows how to connect customer feedback to decision-making across departments—turning insights into business impact.


- Integrate CX data across operations.

- Build cross-functional teams to act on insights.

- Use VoC to fuel proactive engagement.

Check out the incredible speaker line-up to see who will be joining Erin.

Download The Latest Agenda