AI is everywhere - powering virtual agents, predictive analytics, quality assurance, and compliance monitoring. But with all the buzz, many CX and contact center leaders feel stuck in FOMO-mode, unsure where to begin or what’s actually working in the real world.

Hear unfiltered stories from organizations actively using AI in their operations. We’ll unpack what worked, what didn’t, and the hurdles they had to overcome.

Expect:

• Real-world examples: from first experiments to measurable ROI
• Hard-won lessons and what leaders wish they had known before launching
• A candid group discussion to share your own wins, challenges, and questions