Kickstart your day with engaging conversations and a healthy breakfast, setting the tone for a day full of motivation and meaningful connections.
Take a few minutes to re-orient yourselves with today's itinerary. We will review any housekeeping items and updates.
In this captivating discussion, we'll uncover the challenges and triumphs of pivoting towards digital solutions and the critical importance of internal and external education. Discover how Baker Hughes is revolutionizing its approach to market by shifting from transactional sales to building enduring customer relationships based on understanding and addressing their unique needs.
Join us as we unveil the strategies behind Baker Hughes' customer success journey, where every interaction is an opportunity to deliver value, nurture relationships, and pave the way for sustainable growth in the digital age.
Embark on a journey into the heart of leadership and culture, exploring the delicate balance between driving business success and humanizing operations. Discover how Ulta Beauty is building a high-performance culture and developing strong leadership skills. Dive into the core of human-centric approaches amidst technological advancements and evolving consumer expectations.
Key Takeaways:
Please check your 1:1 personalized itinerary located under "My Meetings" in the mobile app to see what's happening now.
Don't have a meeting? Take a seat for an informal meetup to discuss various aspects of customer engagement and optimization strategies. Topics will be provided to spark conversation.
Indulge in a delightful break reminiscent of New Orleans' charm. Customize your brew with all the fixin's for an indulgent experience, perfectly paired with Creole beignets.
Explore actionable tactics for forging meaningful connections with Generative AI, harnessing digital fluency to deliver personalized experiences that resonate and endure.
Explore methods to optimize the entire customer journey beyond individual touchpoints, ensuring a seamless and cohesive experience that drives satisfaction, loyalty, and advocacy across all interaction channels.
Let's GATOR DONE and make lasting connections! Share insights and build relationships with your peers in a relaxed and friendly setting. We'll arrange seating based on your top priorities.
Join industry experts in unleashing the full potential of Conversational AI to revolutionize customer interactions. Discover cutting-edge strategies and best practices to amplify engagement, drive efficiency, and elevate customer satisfaction through dynamic conversational experiences.
Navigate the transition from fragmented channel silos to cohesive customer journeys with expert insights and strategies for achieving omnichannel excellence. Explore innovative approaches to seamlessly integrate channels, ensuring a unified and frictionless experience across the entire customer journey.
Please check your 1:1 personalized itinerary located under "My Meetings" in the mobile app to see what's happening now.
Don't have a meeting? Take a seat for an informal meetup to discuss various aspects of customer engagement and optimization strategies. Topics will be provided to spark conversation.
Recharge your day with a taste of Louisiana's vibrant flavors. Treat yourself to local citrus juice shooters, salty snacks, and fruit kabobs. Stay hydrated and revitalize with locally infused citrus water.
Organizations are increasingly turning to artificial intelligence (AI) to drive transformation and deliver value across various functions. As the Senior Director of Enterprise AI at Microsoft, Rajamma leads the charge in implementing responsible AI practices and enhancing customer support through innovative strategies.
This quickfire presentation and QA will challenge insights and experiences from the forefront of AI transformation in enterprise settings, focusing on the critical role of responsible AI in customer support content creation. From assembling diverse teams to streamlining ethical considerations and conducting responsible AI impact studies, Rajamma will delve into the methodologies and best practices employed in Microsoft's AI Center of Excellence.
We'll also explore tactical content creation for customer support. Partnering with the WW Support Leader of Modern Work at Microsoft, attendees will gain valuable insights into creating effective support content to drive positive customer interactions.
Key Takeaways:
As the healthcare industry undergoes a digital revolution, organizations are increasingly turning to innovative technologies to drive transformation and deliver value to patients and stakeholders alike. Join us for an enlightening keynote session with Neil, Chief Digital Officer at AmeriHealth Caritas, as he shares insights and experiences from the forefront of digital transformation in healthcare. Discover how advancements in analytics, AI, and human-centered design can revolutionize patient care, operational efficiency, and organizational effectiveness.
Key Takeaways
As businesses strive to meet the ever-changing demands of their customers, the integration of cutting-edge technologies emerges as a pivotal strategy in revolutionizing support operations. How can we leverage the power of generative AI and conversational AI to not only optimize service delivery and operational efficiency but also elevate the overall customer experience in today's dynamic environment? This discussion will explore how organizations can leverage generative AI, conversational AI, and natural language processing to optimize service delivery. Discover practical insights into identifying business pain points, mitigating challenges, and implementing AI solutions to drive operational efficiency and exceed customer expectations.
Key Takeaways:
Experience the charm of the Big Easy! Join our offsite excursion for a chance to network in a vibrant setting while experiencing the local culture. It’s not just networking—it’s an adventure!