Join us for a candid fireside chat as John Kariotis from Five9 sits down with Millie McIntyre, Senior Director of Buyer Services/Consumer Support at IAA (Insurance Auto Auctions), to explore how one of the world’s leading global marketplaces transformed its customer and employee experience with the power of AI.

In this 30-minute session, Five9 and Millie will discuss IAA’s journey from legacy systems and high attrition to a modern, AI-powered contact center. You'll hear how they:

• Reduced agent attrition by 52% by improving the agent experience
• Increased chat and text adoption by 300%
• Balanced automation with human connection to create faster, more personalized CX
• Expect practical insights, honest lessons learned, and a human-first perspective on making AI work, for both customers and the teams who serve them.