AI automation is now the top priority for 74% of CX leaders—and Voice AI is emerging as the most impactful channel for AI deployments. In this 30-minute interactive workshop, you'll learn the fundamentals of Agentic Voice AI and build your own functional voice agent—live—trained on your company’s website.

Use this voice agent to demonstrate real-world applications and drive internal adoption.

Key Takeaways:

• Voice AI 101: Learn what Agentic Voice AI is and how it's changing the way businesses automate CX to reduce cost, drive revenue and boost CSAT. Understand how automated QA and Evals play a key role in production.
• Build a Prototype: Create a custom voice agent in real time, customized to your company—no technical background needed. It will understand your company's products and enable a key sales process.
• Drive Internal Buy-In: See how a simple prototype can help teams gain momentum and secure budget for broader AI initiatives. Learn how Lenovo used a prototype to super charge their project internally.
• Leave With a Deliverable: Walk away with a proof-of-concept Voice AI demo you can immediately showcase with stakeholders via an easy to share link.

This is a hands-on workshop: laptops suggested, but not required.

As AI dominates the headlines, the real work happens behind the scenes-testing, scaling, and iterating. This session brings together leaders who are cutting through the noise and anchoring AI strategy in operational priorities. Learn how they’re aligning tools to outcomes, driving adoption across teams, and avoiding the “shiny object” trap.

Talking Points:

• How to tie AI initiatives to actual business outcomes (not vanity metrics)
• Building the right internal team and governance model
• Avoiding tech-for-tech’s-sake: keeping a sharp eye on value
• Developing realistic timelines for impact
• Supporting human potential, not sidelining it