At Morgan & Morgan, “For The People” isn’t just a slogan - it’s a strategy. For Angie Flury, that means leading one of the most high-volume, high-emotion call center operations in the country with a relentless focus on culture, care, and performance.

In this candid keynote, Angie shares how she went from AI skeptic to transformation strategist - using technology to enable empathy, not erase it. From AI-powered QA and real-time agent assist to smart transcription tools, every move has been made to empower her 1,100+ agents, reduce friction, and deliver meaningful results.

With every innovation, the mission remains clear: empower people, reduce friction, and build a future-ready organization grounded in trust.