Exchange Day 3

8:00 am - 8:30 am Networking Breakfast

8:30 am - 8:45 am Chairperson’s Opening Remarks

8:45 am - 9:15 am Benchmarking Session: Advancing Internal and External Consumer Experience in the Digital Age

9:15 am - 9:45 am Project Analysis: Permeating Culture: How to Streamline and Evangelize Culture When Geographically Dispersed

9:45 am - 10:15 am Business Meetings

10:15 am - 10:45 am Business Meetings

10:45 am - 11:15 am Networking Break

11:15 am - 11:45 am Project Analysis: Is Customer Experience Just a Feel-Good Exercise? Three Steps to Ensure Your CX Program Drives Change

11:45 am - 12:15 pm Benchmarking Session: Beyond Digital: Human Centric Approaches to be Relevant & Achieve Goals in a Highly Connected World

12:15 pm - 12:30 pm Chairperson’s Closing Remarks

12:30 pm - 1:00 pm Exchange Concludes