In this fast-paced, TED-style session, three solution providers each take the stage for a focused 8–10 minute talk.

Each spotlight highlights a real customer experience challenge - and the solution that made a measurable impact. Clear, concise, and results-driven.

As AI dominates the headlines, the real work happens behind the scenes-testing, scaling, and iterating. This session brings together leaders who are cutting through the noise and anchoring AI strategy in operational priorities. Learn how they’re aligning tools to outcomes, driving adoption across teams, and avoiding the “shiny object” trap.

Talking Points:

• How to tie AI initiatives to actual business outcomes (not vanity metrics)
• Building the right internal team and governance model
• Avoiding tech-for-tech’s-sake: keeping a sharp eye on value
• Developing realistic timelines for impact
• Supporting human potential, not sidelining it