August 18 - 20, 2019 I Radisson Blu Aqua Hotel, Chicago

CCW Digital Special Report - Brand Reputation

Not simply empowered to expect great experiences, today’s customers also have legitimate avenues for sharing details about the experiences they receive. They have the power to markedly impact a brand’s reputation. How the digital revolution is impacting reputation management

How can you ensure that impact is positive? How can you ensure customers view you as a brand customers trust, love and enthusiastically endorse? CCW Digital’s Special Report on Brand Reputation has the answers.

Topics include:

6 steps to identifying brand reputation threats
5 ways to fix the CX issues that damage brand credibility
The role of customer loyalty strategies
5 tips for connecting with “at-risk” customers
How to increase brand advocacy
How to market your customer centricity

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