To say that we’re living and working through unusual times is an understatement as we adjust to a new reality. With the impacts of the pandemic, senior CX executives need the ability to quickly address unprecedented increase in overall call volume and augment support.
So we sat down with Holly Carroll, Vice President, Customer Service & Contact Center Ops at David's Bridal to discuss how senior leaders are addressing today’s customer service needs using various channels and technologies. Learn Holly’s unique perspective about the integration of these technologies into a successful customer service.
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