August 16 - 18, 2020 | St. Louis, MO

Presentation: Cathy Cox, Senior Vice President - Omni Channel Strategy Business Lead, SunTrust Bank

Presentation: Cathy Cox, Senior Vice President - Omni Channel Strategy Business Lead, SunTrust Bank

Cathy Cox, Senior Vice President - Omni Channel Strategy Business Lead, SunTrust Bank, spoke at CCW Executive Exchange last August. View her presentation for more information on self-service vs. assisted-service, when to implement self-service, and the evolution of contact centers. 


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