August 16 - 18, 2020 | Chicago, IL

The Way of Work – Creating an Omni Driven Customer Organization

The Way of Work – Creating an Omni Driven Customer Organization

Montresa McMillan, SVP & Head of Omni Strategy, TD Bank

BENCHMARKING SESSION: The Way of Work—Creating an Omni Driven CX Organization

In order to drive innovation, efficiency, and effectiveness across your omni channel strategy, you must start at the beginning with the executive buy-in, a defined vision, and mobilizing your middle management. Heading up the Omni Strategy across TD North America, Montresa established the organizational awareness of what omni means to TD Bank, creating strategy for keeping your customers at the center and enabling platforms to support the vision. In her session at CCW Executive Exchange Miami Beach, she addressed:

·· Getting the business in line with the Omni Vision

·· Establishing cross functional collaboration as best practice

·· Platform integration to enable multi channel visibility


Take a look at her presentation.



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