Chris formed Insite in 2007 after a multi-year career in contact centers and consulting firms. His passion for improvement, training, and process optimization within the call center environment has driven Insite to become The Human Operations Experts®. Through process and data analytics, Chris has been personally responsible for solving some of the most complex CC challenges in over 400 companies in 800+ cities and 14 countries. These efforts have resulted in hundreds of millions of dollars in efficiency improvements worldwide.