Colleen Beers is Senior Vice President of Operations for Alorica, overseeing fourteen Alorica customer experience centers staffed by 12,000 team members in three countries, including the Philippines. She is responsible for developing world class customer engagement teams, innovating best practices that create amazingly great customer experiences, building strategic relationships with diverse clients in a variety of industries and driving growth and revenue for the company. Colleen joined Alorica in February of 2014 as Senior Vice President of Strategic Accounts, bringing to the company more than twenty five years of leadership and management experience in the customer engagement industry. She began her current role in May 2015.
Check out the incredible speaker line-up to see who will be joining Colleen.