Jackie Counts

Vice President, Field Operations Optimum

DAY 1 | Navigate with Clarity

4:30 PM Panel | More Than Machines: Elevate CX with AI and Empathy

Winning CX today requires more than tech - it demands a seamless blend of AI innovation and genuine human empathy. This panel explores real-world insights on empowering teams, using predictive intelligence effectively, and creating connected customer journeys that feel effortless and authentic.


  • Humanizing automation: Using AI to enhance—not replace—the human connection
  • Empowering the front line: Intuitive tools and real-time insights for better outcomes
  • Practical innovation: Cutting through tech hype to deliver real customer value
  • Breaking silos: Aligning data and strategy for frictionless CX

Check out the incredible speaker line-up to see who will be joining Jackie.

Download The Latest Agenda