Directly is a leader in support automation, helping enterprise companies launch and train virtual agents that double their automation rate. Companies like Airbnb, Microsoft, and Samsung use our conversational AI platform to deliver content and training for their virtual agent to significantly boost performance. Our platform delights customers with knowledgeable, personalized, and empathetic support interactions. We integrate with leading CRM applications, messaging applications, and virtual agents. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, True Ventures, Costanoa Ventures and Northgate Capital.