SKWeston & Company is a leading contact center professional services firm that delivers process improvement, performance management, technology and outsourcing advisory services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action.

SKWeston offers operational and consultative expertise, our consultants average 25 years in the industry. Our company works to find a tailored solution to meet your specific needs. We have partnerships with many global corporations that assist in our strategic operations solutions.  This has allowed us to successfully optimize workforce, operations, and technology for hundreds of satisfied clients.

Professional Services

Workforce optimization: Performance Management, Quality Assurance and Analytics

Human Capital: Implement effective hiring, training and retention strategies

Process Improvement: Voice/Speech & Multi-channel Analytics, Business Intelligence, Knowledgebase Maintenance, Quality Improvement, Technical Writing

Benchmarking: Better understand competitive positioning and customer experience improvement models

Strategy Alignment: Validate operating model alignment with business strategies

Project Management: RFP & BRD Process Management, Vendor Selection, Staff Augmentation

Managed Services: Forecasting, Scheduling, RTA, and  Quality, Speech, and Data Analytics