SKWeston & Company is a leading contact center professional services firm that delivers process improvement, performance management, technology and outsourcing advisory services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action.
SKWeston offers operational and consultative expertise, our consultants average 25 years in the industry. Our company works to find a tailored solution to meet your specific needs. We have partnerships with many global corporations that assist in our strategic operations solutions. This has allowed us to successfully optimize workforce, operations, and technology for hundreds of satisfied clients.
Workforce optimization: Performance Management, Quality Assurance and Analytics
Human Capital: Implement effective hiring, training and retention strategies
Process Improvement: Voice/Speech & Multi-channel Analytics, Business Intelligence, Knowledgebase Maintenance, Quality Improvement, Technical Writing
Benchmarking: Better understand competitive positioning and customer experience improvement models
Strategy Alignment: Validate operating model alignment with business strategies
Project Management: RFP & BRD Process Management, Vendor Selection, Staff Augmentation
Managed Services: Forecasting, Scheduling, RTA, and Quality, Speech, and Data Analytics