Customer Contact Week Executive Exchange

Customer Contact Week (CCW) is the world's largest customer contact event series. CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders.

what is an exchange

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

5 Star Venue

Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury at the Radisson Blu Aqua Hotel Chicago. Bonus: Accommodation is waived for qualifying attendees.

Mix & Mingle

Because of the unique structure of the Exchange, networking is more productive with shared challenges. insights and goals during scheduled activities.

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.


With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.


The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer contact vision.


Sherif Mityas

Chief Strategy Officer & Chief Information Officer
TGI Fridays

Lance Gruner

Executive Vice President, Global Customer Care

Michele Watson

SVP Client Success

Donald Hicks

Vice President User Services

Lisa Oswald

Senior Vice President, Global Customer Service

Nate Rosenthal

Head of Global Customer Success and Operations

Carla Zuniga

Senior Vice President
Allstate Insurance Company

Melissa Porter

Vice President, Customer Relations
Tailored Brands

Media Partners