Customer Contact Week Executive Exchange
Customer Contact Week (CCW) is the world's largest customer contact event series. CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders.
1:1 Business Meetings
Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.
5 Star Venue
Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury at the Radisson Blu Aqua Hotel Chicago. Bonus: Accommodation is waived for qualifying attendees.
Mix & Mingle
Because of the unique structure of the Exchange, networking is more productive with shared challenges. insights and goals during scheduled activities.
Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.
With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.
The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer contact vision.
BENCHMARK WITH THE BEST
Senior Vice President
Allstate Insurance Company
Senior Vice President, Store and Call Center Operations
VP Global Customer Operations
Vice President, e-Services & Knowledge Management
Staff VP, Head of Contact Center Product Tower
Head of Viewer Experience Operations
SVP, Director, Digital Platform and Innovation Executive
Head of Global Vendor Operations, US &Canada