Customer Contact Week Executive Exchange

Customer Contact Week (CCW) is the world's largest customer contact event series. CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders.

what is an exchange

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

5 Star Venue

Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury at the Radisson Blu Aqua Hotel Chicago. Bonus: Accommodation is waived for qualifying attendees.

Mix & Mingle

Because of the unique structure of the Exchange, networking is more productive with shared challenges. insights and goals during scheduled activities.

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Exclusive

The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer contact vision.

BENCHMARK WITH THE BEST

Carla Zuniga

Senior Vice President
Allstate Insurance Company

Linda Westendorf

Head of Viewer Experience Operations
Hulu

Bit Rambusch

Vice President, e-Services & Knowledge Management
Dell EMC

David Wilson

Head of Global Vendor Operations, US &Canada
Uber

Tony Gaeta

Senior Vice President, Store and Call Center Operations
DXL Group

Anil Ravula

Staff VP, Head of Contact Center Product Tower
Anthem

Anil Agrawal

Digital Platform Leader
US Bank

Sponsors
Media Partners